What makes your quality different?
Our plating process is of the highest quality, surpassing typical gold plating methods and ensuring the longevity of our gold-plated jewelry. We continuously strive to improve our processes to offer the most durable products on the market.
Can your jewelry cause green skin or rashes?
No. All our jewelry has been tested multiple times to ensure all compounds are hypo-allergenic. This means that our jewelry will never cause any form of green skin or rashes - which is caused by cheap jewelry made from zinc or copper.
Is Kenzuro jewelry plated with real gold?
Yes. Our jewelry is plated with Genuine 18 Karat Gold. We use ion-bonding technology to ensure that our jewelry is 100% scratch and water-resistant.
Do Kenzuro items come with a Lifetime Guarantee?
Yes. All our jewelry is guaranteed for LIFE. In the event of any craftsmanship defects or breakage, Kenzuro will take care of replacing or repairing this item for you.
Where do you ship from?
We ship from our warehouse in Canada.
Which countries do you ship to?
We ship to all countries worldwide.
Generally men start at 7" for small wrists, 8" for medium wrists and 9" for large wrists.
Typically the average male is a 8" wrist.
Start at 6" for small wrists, 7" for medium wrists and 8" for large wrists.
Typically the average women is a 7" wrist.
Wrap a cable/ string around your wrist and loosely pinch both ends together.
Keep hold of the connecting point and place your cable/ string next to a ruler/ tape measure to find the correct length for you.
-Your jewelry should be kept dry and ideally stored in the pouch provided, or any other anti-tarnish fabric container.
-If your climate is humid, we suggest placing a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products and always remove your jewelry when swimming, showering, applying colognes, perfumes, lotions or other chemical products.
We offer a 100% satisfaction guarantee. If you are not satisfied with your product or just want a different color/size, you may return/exchange your purchase within 14 days from the date your item was delivered. Please note, the buyer is responsible for return shipping costs, and shipping costs are non-refundable.
There are NO returns on customs.
All returns must be unused, unworn and resellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you.
There will be a 20% restocking fee for all refunds. There is no restocking fee for items returned for store credit.
To request your return email our team at email@example.com.
*After 14 days since delivery, we’re not able to accept returns. If you try to make a return, we will send it back to your original delivery address and ask you to cover the delivery costs.