FAQs

What makes your quality different?

Our plating process is of the highest quality, surpassing typical gold plating methods and ensuring the longevity of our gold-plated jewelry. We continuously strive to improve our processes to offer the most durable products on the market.

Can your jewelry cause green skin or rashes?

No. All our jewelry has been tested multiple times to ensure all compounds are hypo-allergenic. This means that our jewelry will never cause any form of green skin or rashes - which is caused by cheap jewelry made from zinc or copper.

Is Kenzuro jewelry plated with real gold?

Yes. Our jewelry is plated with Genuine 18 Karat Gold. We use ion-bonding technology to ensure that our jewelry is 100% scratch and water-resistant.

Do Kenzuro items come with a Lifetime Guarantee?

Yes. All our jewelry is guaranteed for LIFE. In the event of any craftsmanship defects or breakage, Kenzuro will take care of replacing or repairing this item for you.

Where do you ship from?

We ship from our warehouse in Canada.

Which countries do you ship to?

We ship to all countries worldwide.



SIZE GUIDE:

CHAINS

 

BRACELETS

For men:

Generally men start at 7" for small wrists, 8" for medium wrists and 9" for large wrists.

Typically the average male is a 8" wrist.

For women:

Start at 6" for small wrists, 7" for medium wrists and 8" for large wrists.

Typically the average women is a 7" wrist.

Step 1:

Wrap a cable/ string around your wrist and loosely pinch both ends together.

Step 2:

Keep hold of the connecting point and place your cable/ string next to a ruler/ tape measure to find the correct length for you.

 

RINGS

- Cut a small strip of paper
- Wrap it around your finger snugly.
- Mark the point where the end of the sting or paper meets
- Measure the length with a ruler and compare your measurement to our sizing picture. The length of your paper is equal to the inner circumference shown below.
Product information:
Kenzuro represents commitment to fine quality and outstanding value at affordable prices. Our materials are certified 18 karat gold, 925 sterling silver, and genuine rhodium. Our products are 5 times PVD/Electro plated in 18k Gold, which is the highest quality of plating method available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. Our main stone type is Cubic Zirconia Stones, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Our Cubic Zirconia Stones are more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. We fully guarantee the authenticity of our materials. We are constantly working to improve processes to ensure our products are the longest lasting on the market.
Base metals include:
- Stainless Steel
- Brass
- Sterling Silver

 
How does the lifetime guarantee work?
We are committed to providing the highest quality of jewelry. If you experience any manufacturing defects. This includes, defective bail, defective clasp or stone faults. We will replace the product for free of charge, one-time only. If for any reason we are not carrying the item, you may exchange your piece for a store-credit of equal or lesser value. Please note, this guarantee is voided under intentiaonal breakage, water damage or fading due to wear. We are unable to replace your damaged item with another item of the or different value.
 
Tips on protecting/cleaning your jewelry:

 

-Your jewelry should be kept dry and ideally stored in the pouch provided, or any other anti-tarnish fabric container.

 -If your climate is humid, we suggest placing a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products and always remove your jewelry when swimming, showering, applying colognes, perfumes, lotions or other chemical products.

 

We offer a 100% satisfaction guarantee. If you are not satisfied with your product or just want a different color/size, you may return/exchange your purchase within 14 days from the date your item was delivered. Please note, the buyer is responsible for return shipping costs, and shipping costs are non-refundable.

There are NO returns on customs.

All returns must be unused, unworn and resellable condition.  Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you.

There will be a 20% restocking fee for all refunds.  There is no restocking fee for items returned for store credit.

To request your return email our team at shopkenzuro@gmail.com.

*After 14 days since delivery, we’re not able to accept returns. If you try to make a return, we will send it back to your original delivery address and ask you to cover the delivery costs.